Refund policy

Returns & Exchanges

Eligible merchandise may be returned or exchanged within 14 days of delivery.

To qualify, merchandise must be:

  • Unworn, unused, and in its original condition

  • Free from damage, stains, odors, makeup, or signs of wear

  • Returned with all original tags and packaging, when applicable

Items that do not meet these requirements may be refused and returned to the customer.

Earrings & Final-Sale Items

For hygiene and sanitation reasons, earrings are final sale and cannot be returned or exchanged, unless they arrive damaged or defective.

The following are also final sale:

  • Clearance and final-sale merchandise

  • Gift cards

  • Items specifically marked “Final Sale”

  • Worn or used merchandise

Damaged, Defective or Incorrect Items

We carefully inspect orders before shipment. However, if your item arrives damaged, defective, or you receive the wrong item, please contact us within 3 days of delivery.

Include your:

Order number, name, description of the issue, and clear photographs of the item and packaging.

Once reviewed, we will provide instructions for resolving the issue.

Please do not discard damaged merchandise or packaging until your claim has been reviewed.

Return Shipping

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect due to an error by Crowned Audacity.

Original shipping charges are non-refundable.

We strongly recommend using a trackable shipping method. Crowned Audacity is not responsible for return packages that are lost or damaged in transit.

Refunds

Once your approved return is received and inspected, we will notify you of its status.

Approved refunds will be issued to the original payment method. Please allow additional processing time for your bank or card issuer to post the refund.

Shipping charges are not refundable unless required by law or the return resulted from an error by Crowned Audacity.

Exchanges

If you would like a different eligible item, please contact us within the 14-day return period.

Exchanges are subject to product availability. If the requested item is unavailable, we may issue a refund or store credit for the eligible returned merchandise.

Order Cancellations

We work quickly to prepare orders for shipment. If you need to cancel an order, contact us as soon as possible.

Once an order has entered processing or has shipped, we cannot guarantee cancellation.

Refused & Undeliverable Packages

Customers are responsible for providing a complete and accurate shipping address.

Orders returned to us because of an incorrect address, refused delivery, or other customer-related delivery issue may require additional shipping charges before being resent.

Promotional Discounts

If a return causes an order to no longer meet the requirements of a promotion, discount, or free-shipping offer, the refund may be adjusted to reflect the promotion's original terms.

Discount codes and promotional offers have no cash value.

How to Start a Return

Before mailing anything back, please contact Crowned Audacity Customer Care at:

natasha@natashastouch.com

Include your name, order number, item(s) you would like to return, and reason for the return.

Do not send merchandise back without first contacting us for return instructions.

Crowned Audacity

She Doesn’t Ask. She Arrives.

By placing an order with Crowned Audacity, customers acknowledge and agree to this Return & Exchange Policy.